Kaizen Professional

Introduction

Kaizen Professional means “improvement “. Kaizen strategy calls for never-ending efforts for improvement involving everyone in the organization- managers and workers alike.
Management has two major components:
1. Maintenance and
2. Improvement

Kaizen Professional

The objective of the maintenance function is to maintain current technological, managerial and operating standards. The improvement function is aimed at improving current standards.

Eligibility

10+2 or Equivalent

Duration

3 Months

Course Fess

INR 15000.00

Curriculum

Part I THE FUNDAMENTAL QUESTIONS

• Why Does Customer Care need Kaizen?
• What is Kaizen?
• What are Kaizen’s Instruments?
• What Makes Excellent Customer Care?

Part II ASPECTS OF THE KAIZEN APPROACH TO CUSTOMER CARE

• Breaking Down Internal Barriers
• Motivating and Enabling Employees
• Researching the Market
• Building Long-Term Relationships with Customers
• The Technology to Improve Customer Service

Part III UNITING CUSTOMER CARE AND KAIZEN

• Developing and Implementing a Kaizen –based Customer Care Strategy
• Avoiding Pitfalls and Maintaining the Momentum

Fees Details

Particular :  Lump Sum Payment

Program Fees : INR 15000.00

Payment Instructions:

  • Service tax of 15 % is applicable
  • All payment should be in favor of “ICR India Certifications Private Limited” payable at Meerut.